Returns Policy for Smarty Panthers Studio
Effective Date: April 2024
At Smarty Panthers Studio, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, an item may not meet your expectations. That’s why we offer a 30-day return policy on all our items. Below are the details of our Returns Policy.
1. Return Period
You have 30 days from the date you receive your product to return it for a refund or exchange. The day you receive your item, as indicated by the delivery confirmation from our shipping provider, marks the start of the 30-day period.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered will not be accepted for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at team @ smartypanthers.com to request a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to send back the item.
- Pack the item securely in its original packaging and include any other items specified by our customer service team.
- Attach the return shipping label to the package and send it back to us using the specified shipping method.
- Once we receive your returned item, we will inspect it and process your refund or exchange as per your request.
4. Refund Process
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note that it may take some time for your bank or credit card company to process and post the refund.
5. Exchanges
If you need to exchange an item, follow the return process outlined above. Please specify in your return request that you would like an exchange, along with details of the new item you wish to receive.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Exceptions
Some items may be exempt from our return policy. If this applies to your product, it will be noted in the product description on our website.
8. Contact Us
If you have any questions about our Returns Policy, please contact us at team @ smartypanthers. com.
